# Amazon’s Alexa Can Now Spot Fake Emails and Texts

> Amazon's AI assistant can now check suspicious messages against the company's complete communication records to combat scams.
- Title: Amazon’s Alexa Can Now Spot Fake Emails and Texts · The Verge
- Summary: Amazon's AI assistant can now check suspicious messages against the company's complete communication records to combat scams. You can ask Alexa for Shopping…
- Keywords: amazon, alexa, cybersecurity, scams, technology, culture, Spot, Fake, Emails, Texts, The Verge
- Source: The Verge — https://www.theverge.com/tech/988518/amazon-alexa-for-shopping-verify-emails
- Author: Emma Roth
- Read time: 1 min
- Topics: amazon, alexa, ai, cybersecurity, scams, technology, culture
## Alexa targets fake Amazon messages
Amazon is tackling impersonation scams by letting customers use its AI assistant to verify suspicious communications.
## Cross-referencing against internal records
Alexa for Shopping analyzes a message's sender, formatting, and content while checking it against every real message Amazon has ever sent.

> against a record of every message Amazon has sent
## High standard for verification
The assistant will only confirm a message is legitimate when it is entirely sure, such as verifying specific one-time login passcodes.

> completely certain
## Next steps for suspicious messages
If Alexa determines a message is fraudulent, it instructs users to check their orders directly in the app and reach out to customer support.
## More tools against fraud
Customers can also forward suspicious emails to verify@amazon.com, or use Alexa's new product-tracking features to stay updated on new releases.
## Key takeaway

You can ask Alexa for Shopping to instantly verify whether a suspicious text, call, or email genuinely came from Amazon.