# Avanade AI Chief: Why Transformation Requires Process Redesign

> Avanade's new AI chief says process redesign beats tech fixes for real AI value.
- Title: Avanade AI Chief: Why Transformation Requires Process Redesign
- Summary: Avanade's new AI chief says process redesign beats tech fixes for real AI value. Avanade's chief AI officer argues businesses must redesign processes before…
- Keywords: avanade, ai transformation, process redesign, technical debt, microsoft work iq, microsoft autopilot, Chief, Transformation, Requires, Process, Redesign, Cloud Wars
- Source: Cloud Wars — https://cloudwars.com/ai/avanade-ai-chief-why-transformation-requires-process-redesign-addressing-technical-debt
- Author: Tom Smith
- Published: 2026-10-29T14:00:00+00:00
- Read time: 1 min
- Topics: avanade, ai transformation, process redesign, technical debt, microsoft work iq, microsoft autopilot
## Core Objectives and Startup Lessons
Ben Beath focuses on translating AI into measurable value for clients and Avanade through practical adoption across business operations.

> adoption is the product
## Business Transformation, Process Redesign
Customers should prioritize process redesign before operating models, organizational structures, agentic automation, and platforms.

> ai inference and reasoning disrupt traditional linear flowcharts
## People, Culture, Change Management
Change management is a bottleneck as ai adoption requires shifting employees from productivity tasks to orchestrating ai work.

> hands-on player coach model
## Microsoft Work IQ and Autopilot
Work IQ builds semantic models from platforms like dynamics and power apps to understand business operations.

> ai can only reason as well as the data it can access
## Navigating Enterprise Risk and Governance
Enterprise leaders control risks like data visibility and agent boundaries through engineered governance.

> autonomy should not be granted on day one
## Key takeaway

Avanade's chief AI officer argues businesses must redesign processes before adding AI to gain real value.