# Barclays scales Claude for AI upgrades

> Barclays uses AI to boost efficiency and customer service.
- Title: Barclays scales Claude for AI upgrades · Anthropic | Shortify
- Summary: Barclays uses AI to boost efficiency and customer service. Barclays integrates Claude AI to improve customer support and streamline operations by 2027.
- Keywords: barclays, anthropic, claude, customer service, software engineering, global markets, technology, scales, upgrades
- Source: Anthropic — https://anthropic.com/news/barclays-scales-claude
- Published: 2026-10-01T00:00:00+00:00
- Read time: 1 min
- Topics: barclays, anthropic, claude, ai, customer service, software engineering, global markets, technology
## Barclays expands Claude partnership
Barclays is integrating secure AI systems across global operations to improve efficiency and customer experience.
## Claude adoption targets 50% by 2026
Barclays expects Claude Code adoption to reach 50% of developers by end of 2026, rising to majority by 2027.
## Customer service with AI
Claude powers Colleague Knowledge Assistant for faster customer support among 20 million UK retail customers.
## 16,000 colleagues use AI assistant
Over 16,000 Barclays colleagues have adopted the AI assistant handling one million searches since 2025.
## 120,000 emails processed daily
Claude models streamline client inquiries in Global Markets by processing 120,000 emails daily.
## Responsible AI deployment
Barclays applies robust governance and security to ensure AI is deployed safely across the organization.
## Key takeaway

Barclays integrates Claude AI to improve customer support and streamline operations by 2027.