# Benefits Exceptions Cost 62.5 Hours Monthly

> Automation saves 62.5 staff hours monthly by cutting benefits exceptions.
- Title: Benefits Exceptions Cost 62.5 Hours Monthly · Pymnts
- Summary: Automation saves 62.5 staff hours monthly by cutting benefits exceptions. A 5,000-account benefits program saves over $33,000 annually by automating manual…
- Keywords: benefits, automation, staff hours, exception handling, pymnts, sofi tech solutions, healthcare, business, finance, Exceptions, Cost, Hours
- Source: Pymnts — https://pymnts.com/back-office/next-gen-ap-automation/2026/benefits-payment-exceptions-eat-up-62-5-staff-hours-a-month
- Author: PYMNTS
- Published: 2026-09-24T08:00:14+00:00
- Read time: 1 min
- Topics: benefits, automation, staff hours, exception handling, pymnts, sofi tech solutions, healthcare, business, finance
## What Happened
Benefits teams spend over a week monthly handling transactions that don’t move cleanly through the system.
## The Numbers
5,000 accounts generate 250 manual exceptions monthly at 15 minutes each.
## Staff Hours
250 exceptions take 62.5 staff hours monthly at 15 minutes per case.
## Cost Savings
Automation saves over $33,000 annually at $45 hourly labor costs.
## What Changes
Category-level spend controls and real-time authorization reduce exceptions before they reach staff.
## What Happens Next
Benefits teams redirect staff time to monitor program use and participant support.
## Key takeaway

A 5,000-account benefits program saves over $33,000 annually by automating manual exception handling.