# Bengaluru PhD Scholar Wins Rs 1.66 Lakh After Heathrow Stranding

> Bengaluru PhD scholar wins Rs 1.66 lakh from airline after being denied Heathrow boarding.
- Title: Bengaluru PhD Scholar Wins Rs 1.66 Lakh After Heathrow…
- Summary: Bengaluru PhD scholar wins Rs 1.66 lakh from airline after being denied Heathrow boarding. Bengaluru consumer commission ordered airline to refund Rs 1.38…
- Keywords: bengaluru, heathrow, phd scholar, airline, consumer commission, refund, compensation, travel disruption, business, money, news, PhD
- Source: Financialexpress — https://financialexpress.com/legal/stranded-at-heathrow-after-airline-denies-boarding-bengaluru-phd-scholar-wins-rs-1-66-lakh/4366592
- Author: FE News Desk
- Published: 2026-10-21T18:05:59+00:00
- Read time: 1 min
- Topics: bengaluru, heathrow, phd scholar, airline, consumer commission, refund, compensation, travel disruption, business, money, news
## Stranded at Heathrow
A Bengaluru PhD scholar was stranded at London's Heathrow Airport after airline denied her boarding pass for connecting flight to India.
## Flight Disruption in August
Scholar traveled from Canada to India in August 2024 when flight cancellation disrupted her journey.
## Alleged Boarding Pass Denial
Scholar claimed airline refused to issue boarding pass at Heathrow despite arriving two hours forty-five minutes early.
## Financial Assistance Needed
Scholar purchased additional ticket for Rs 1,65,926 after seeking help from friend in Canada.
## Consumer Commission Order
Bengaluru I Additional District Consumer Disputes Redressal Commission ordered airline to refund Rs 1,38,945 and pay Rs 25,000 compensation.
## Airline's Defense
Airline argued passenger failed to report at check-in counter for August 1, 2024 flight from Toronto to London.
## Commission Finds Deficiency
Commission held airline failed to establish passenger was no-show and had deficiency in service handling disrupted journey.
## Refund and Compensation
Airline must refund Rs 1,38,945 within 30 days with interest at 6.5% per annum and pay Rs 25,000 compensation.
## Key takeaway

Bengaluru consumer commission ordered airline to refund Rs 1.38 lakh and pay Rs 25,000 compensation to PhD scholar stranded at Heathrow after airline denied boarding.