# BMO Uses AI to Speed Up Credit Card Fixes

> BMO's new AI tool cuts credit card issue resolution time by 20-30%.
- Title: BMO Uses AI to Speed Up Credit Card Fixes · Pymnts | Shortify
- Summary: BMO's new AI tool cuts credit card issue resolution time by 20-30%. BMO's AI Agent Assist resolves 40% of credit refunds same-day for Canadian clients.
- Keywords: bmo, credit card, virtual connect, agentic ai, refunds, client resolution, Pymnts
- Source: Pymnts — https://pymnts.com/news/artificial-intelligence/2026/bmo-turns-to-agentic-ai-to-resolve-card-issues
- Author: PYMNTS
- Published: 2026-11-06T23:13:58+00:00
- Read time: 1 min
- Topics: bmo, ai, credit card, virtual connect, agentic ai, refunds, client resolution, business, finance
## BMO Launches AI Agent Assist
BMO introduced AI Agent Assist for in-house use by employees to resolve credit card transaction issues faster.
## Current Resolution Challenges
Virtual Connect receives over 500,000 calls yearly from canadian clients about credit card transactions, each taking 12-14 minutes to resolve.
## AI's Impact on Resolution
AI Agent Assist aims to reduce resolution time by 20-30% and process 40% of eligible credit refunds automatically same-day.
## Same-Day Refunds for Clients
For qualifying inquiries, clients receive credit as soon as the same day using AI Agent Assist.
## Key takeaway

BMO's AI Agent Assist resolves 40% of credit refunds same-day for Canadian clients.