# Call Center Jobs Drop for First Time in Decade

> AI chatbots cut call center jobs by 39% in US, marking first decline in over a decade.
- Title: Call Center Jobs Drop for First Time in Decade | Shortify
- Summary: AI chatbots cut call center jobs by 39% in US, marking first decline in over a decade. Call center employment fell 39% below historical trends in the US due…
- Keywords: call center jobs, ai chatbots, revelio labs, goldman sachs, customer service, ai displacement, job loss, us employment, startups, business, Call, Center
- Source: Startup Fortune — https://startupfortune.com/call-center-jobs-are-shrinking-for-the-first-time-in-a-decade
- Published: 2026-10-11T00:55:22+00:00
- Read time: 1 min
- Topics: call center jobs, ai chatbots, revelio labs, goldman sachs, customer service, ai displacement, job loss, us employment, startups, business
## Global call center jobs drop
Call center employment worldwide has gone net negative for the first time in over a decade.
## US decline accelerates
In the US, call center employment is running 39 percent below historical trends.
## Revelio data shows trend
Global call center employment is 5.3 percent below its december 2023 peak.
## Eight straight quarters decline
Headcount has fallen year over year for eight straight quarters.
## AI chatbots drive decline
The decline started in high-income countries and lines up with the rise of ai chatbots after chatgpt's launch.
## BLS data confirms drop
Customer service representative employment fell by 130,180 or 4.8 percent in the year through may 2025.
## AI-exposed jobs shrink
The broader group of 18 ai-exposed occupations shrank 0.2 percent between may 2024 and may 2025.
## Forrester forecast
Forrester expects customer service representative jobs to drop 13.5 percent over five years to 2.24 million by 2031.
## BLS projection
The BLS projects a 5 percent decline in customer service jobs through 2035 due to self-service apps and automation.
## IKEA reskilled workers
IKEA reskilled 8,500 call-center workers displaced by its ai chatbot billie into remote design advisors.
## New revenue from reskilling
The reskilled workers now generate $1.4 billion a year in revenue for IKEA.
## Key takeaway

Call center employment fell 39% below historical trends in the US due to AI chatbots, the first net decline in over a decade.