# Chick-fil-A Stays Human in Drive-Thru

> Chick-fil-A refuses AI in drive-thru despite rivals testing automated ordering.
- Title: Chick-fil-A Stays Human in Drive-Thru · Valleynewslive
- Summary: Chick-fil-A refuses AI in drive-thru despite rivals testing automated ordering. Chick-fil-A will not add AI to its drive-thru ordering service, prioritizing…
- Keywords: chick-fil-a, drive-thru, mcdonalds, wendy's, freshai, archy, customer service, human interaction, news, local, Stays, Human
- Source: Valleynewslive — https://valleynewslive.com/2026/10/07/chick-fil-a-has-no-plans-add-ai-its-drive-thru-ordering-service-despite-other-rivals-doing-so
- Published: 2026-10-07T20:32:22.629+00:00
- Read time: 1 min
- Topics: chick-fil-a, drive-thru, ai, mcdonalds, wendy's, freshai, archy, customer service, human interaction, news, local
## Chick-fil-A leadership
Chick-fil-A leadership says customers can continue to expect to be served by team members at restaurant locations and not artificial intelligence.
## CEO Andrew Cathy
Chick-fil-A CEO Andrew Cathy stated the company is not pursuing ai voice ordering in its drive-thru lanes.
## Human interaction focus
Cathy emphasized that the company wants hospitality to be human to human, not substituting interaction with technology.

> From our experience, we really want that hospitality to be human to human
## Rivals testing ai
McDonald's plans to test its ai assistant Archy while Wendy's has rolled out FreshAi for drive-thru ordering.
## Customer preference survey
A survey found 79% of customers prefer interacting with humans over automated customer service.
## Customer satisfaction leadership
Chick-fil-A has been the top two fast-food chain on the american customer satisfaction index for over a decade.
## Key takeaway

Chick-fil-A will not add AI to its drive-thru ordering service, prioritizing human interaction over technology.