# Delhi Man Wins Rs 31,934 After Wrong Mattress Delivered

> Delhi consumer wins Rs 31,934 from online platform after receiving smaller non-branded mattress.
- Title: Delhi Man Wins Rs 31,934 After Wrong Mattress Delivered
- Summary: Delhi consumer wins Rs 31,934 from online platform after receiving smaller non-branded mattress. Delhi consumer receives Rs 31,934 refund and compensation…
- Keywords: delhi, consumer, mattress, online platform, refund, compensation, legal, consumer commission, business, money, news, Man
- Source: Financialexpress — https://financialexpress.com/legal/wrong-orthopaedic-mattress-delivered-delhi-man-wins-rs-31934-from-online-platform/4364334
- Author: FE News Desk
- Published: 2026-10-18T17:10:28+00:00
- Read time: 1 min
- Topics: delhi, consumer, mattress, online platform, refund, compensation, legal, consumer commission, business, money, news
## Wrong mattress delivered
Delhi consumer received smaller non-branded mattress instead of ordered orthopaedic mattress.

> The product delivered on November 7 was smaller than the one ordered and did not carry the expected brand identification
## Customer complaint
Rajneesh Sharma ordered double-size orthopaedic mattress for Rs 6,934 on October 27, 2024.

> Rajneesh Sharma ordered a double-size orthopaedic mattress measuring 72 by 48 by 8 inches through an online shopping platform on October 27, 2024, for Rs 6,934
## Commission order
District Consumer Disputes Redressal Commission ordered Rs 6,934 refund with interest and Rs 20,000 compensation.

> The commission directed the online platform and the mattress brand to refund Rs 6,934, with interest at 6% per annum from October 27, 2024
## Failure to resolve
Opposite parties failed to address complaint for over three months, constituting gross deficiency in service.

> Opposite party-1 (Online shopping platform) and opposite party-3 (mattress brand) failed to redress the grievance for over three months
## Compensation details
Commission awarded Rs 20,000 for mental agony, harassment and unfair trade practice plus Rs 5,000 litigation costs.

> The commission ordered them to pay Rs 20,000 as compensation for mental agony, harassment, inconvenience and unfair trade practice
## Total award
Total refund, compensation and litigation costs amount to Rs 31,934 excluding interest.

> The refund, compensation and litigation costs total Rs 31,934, excluding interest
## Key takeaway

Delhi consumer receives Rs 31,934 refund and compensation for wrong orthopaedic mattress delivered.