# Electricity firm explains higher bills > PHED says some customers face higher bills after feeder upgrades to 24-hour power. - Title: Electricity firm explains higher bills · Premium Times Nigeria - Summary: PHED says some customers face higher bills after feeder upgrades to 24-hour power. PHED attributes rising electricity bills to feeder migrations to 24-hour… - Keywords: port harcourt distribution company, phed, electricity, tariffs, feeder upgrades, 24-hour power, customer service, news, politics, firm, explains, higher - Source: Premium Times Nigeria — https://premiumtimesng.com/regional/south-south-regional/916480-electricity-firm-explains-why-some-customers-are-now-paying-higher-bills.html - Author: Agency Report - Published: 2026-10-12T17:38:59+00:00 - Read time: 1 min - Topics: port harcourt distribution company, phed, electricity, tariffs, feeder upgrades, 24-hour power, customer service, news, politics ## PHED explains higher bills PHED attributes rising electricity bills to feeder migrations to 24-hour supply bands for customers. > Some customers are experiencing increased tariffs because their electricity feeders have been migrated to a band that supplies electricity 24 hours ## Customer service head says Adamma Ogwuegbu, head of customer service at PHED, disclosed the tariff changes to the News Agency of Nigeria. > Some customers are experiencing increased tariffs because their electricity feeders have been migrated to a band that supplies electricity 24 hours ## Customers affected Customers whose feeders were upgraded to provide 24-hour electricity are expected to pay higher tariffs. > Some customers are experiencing increased tariffs because their electricity feeders have been migrated to a band that supplies electricity 24 hours ## PHED's explanation PHED says customers should understand the relationship between electricity supply levels and applicable tariffs. > The challenge was partly due to customers’ limited understanding of the relationship between electricity supply levels and applicable tariffs ## Business sustainability PHED states it must recover revenue to sustain electricity distribution operations. > For us to remain in business, when we sell, we should be able to recover the revenue. Failure to recover revenue could threaten the sustainability of electricity distribution operations ## Customer education PHED is engaging customers to explain tariff differences across electricity supply bands. > The company was engaging customers to explain the differences in tariffs across the various electricity supply bands ## Customer complaints Emeka Ojoko, NEPA Wahala Executive Coordinator, noted PHED's slow response to complaints. > For a Band A customer, you should not have prolonged outages, but whenever I have them, the response time is not as good as it ought to be ## Business impact Festus Ola, steel producer, reported no power failures in his factory for three to four months. > In the past three to four months, we have never had power failure in our factory ## Awards ceremony PHED Board presented awards to customers who sustained the company's operations. > The customer appreciation event was organised to recognise customers whose patronage and support had sustained the company’s operations ## Award winners Bayo Yao Iron and Steel Company won the Best Customer Award, followed by Heliconia Park Hotel and CWay Company. > Bayo Yao Iron and Steel Company won the Best Customer Award, followed by Heliconia Park Hotel in second place and CWay Company in third place ## PHED's commitment PHED reaffirmed its commitment to improving customer service and complaint response. > The journey has not been perfect. However, we are committed to improving, listening better, responding better and treating our customers better ## Customer education PHED will continue educating customers on tariffs, feeder upgrades and revenue collection. > PHED would continue engaging and educating customers on tariffs, feeder upgrades and the need for improved revenue collection ## Customer service PHED states customers should pay for reliable electricity when supply is adequate. > Mrs Ogwuegbu said customers should be willing to pay for electricity when supply is adequate and reliable ## What happens next PHED will continue improving customer service and addressing complaints. > We are committed to improving, listening better, responding better and treating our customers better ## Key takeaway PHED attributes rising electricity bills to feeder migrations to 24-hour supply bands for customers.