# Five9 Acquires Level AI for $325M

> Five9 buys AI contact center startup Level AI after narrow earnings beat.
- Title: Five9 Acquires Level AI for $325M · SiliconANGLE | Shortify
- Summary: Five9 buys AI contact center startup Level AI after narrow earnings beat. Five9 acquired Level AI for $325 million following a narrow earnings beat, though…
- Keywords: five9, level ai, contact center, earnings beat, acquisition, stock drop, enterprise, SiliconANGLE
- Source: SiliconANGLE — https://siliconangle.com/2026/11/05/five9-buys-contact-center-intelligence-startup-level-ai-after-posting-narrow-earnings-beat
- Author: Mike Wheatley
- Published: 2026-11-06T00:35:15+00:00
- Read time: 1 min
- Topics: five9, level ai, contact center, ai, earnings beat, acquisition, stock drop, technology, enterprise
## Five9 Announces Level AI Acquisition
Five9 Inc. announced a $325 million all-cash deal to buy artificial intelligence-native contact center startup Level AI.
## Deal Expected to Close in Q4
The acquisition is expected to close in the fourth quarter, subject to customary closing conditions.
## Five9's Cloud Contact Center Platform
Five9 sells cloud-based tools for managing customer service interactions across phone calls, video, email, messaging, and social media.
## Level AI's AI-Powered Platform
Level AI develops ai tools to analyze customer service agent calls, provide real-time guidance, and automate simpler customer inquiries.
## Five9 Plans to Integrate Level AI
Five9 will continue offering Level AI's tools as standalone products while integrating them with its Genius CX Platform.
## Investor Reaction to Deal
Five9's stock fell over 23% after the deal announcement due to the $325 million acquisition cost.
## Five9's Narrow Earnings Beat
Five9 reported adjusted earnings of 82 cents per share on $323.3 million revenue, surpassing Wall Street's guidance.
## Full-Year Guidance and Wall Street Expectations
Five9 expects full-year earnings of $3.17 to $3.21 per share on $1.27 billion sales, below Wall Street's $3.26 per share target.
## Key takeaway

Five9 acquired Level AI for $325 million following a narrow earnings beat, though investors reacted negatively with stock dropping over 23%.