# Genpact CEO: AI Experiments Over, Scale Needed

> Genpact CEO BK Kalra says AI experiments are over; companies must scale use cases to avoid failure.
- Title: Genpact CEO: AI Experiments Over, Scale Needed · Newsweek
- Summary: Genpact CEO BK Kalra says AI experiments are over; companies must scale use cases to avoid failure. Genpact CEO BK Kalra states that AI experiments are over…
- Keywords: genpact, bk kalra, scale use cases, technology debt, process debt, talent debt, agentic operations, ai builders, ai practitioners, jevons paradox, ai impact forum, CEO
- Source: Newsweek — https://newsweek.com/bk-kalra-genpact-ai-impact-forum-webinar-recap-12457401
- Published: 2026-09-18T16:36:08+00:00
- Read time: 1 min
- Topics: genpact, bk kalra, ai, scale use cases, technology debt, process debt, talent debt, agentic operations, ai builders, ai practitioners, jevons paradox, ai impact forum
## Genpact CEO BK Kalra
Genpact president and CEO BK Kalra says the time for AI experiments is over.

> Time of proof of concepts is gone. Time of experiments is gone.
## Scale Use Cases Required
Companies must move from experiments to scale use cases to address business performance.

> It is now scale use cases.
## Business Performance Test
Scale use cases should be judged by whether companies can grow faster, operate leaner or convert more to cash.

> grow faster, operate leaner or convert more to cash
## Technology Debt
Technology debt is the tip of the iceberg; data, process and talent debt also constrain AI capabilities.

> Technology debt is only [the] tip of the iceberg.
## Data and Process Complexity
AI agents require usable data and company-specific context to act across different business units.

> Business processes introduce another layer of complexity
## IT and Governance Involvement
CIO or CDO must be involved early to build confidence in AI deployments.

> Bring in upfront your CIO or a CDO partner
## Workforce Readiness
Employees need exposure to AI tools to understand possibilities before redesigning work.

> Your job will not be taken by AI, but your job can be taken by somebody who knows AI better
## Key takeaway

Genpact CEO BK Kalra states that AI experiments are over and companies must scale use cases to ensure business performance gains.