# Gilbert + Tobin Uses AI to Boost Legal Work

> Gilbert + Tobin's AI tools free lawyers to focus on human-centric tasks.
- Title: Gilbert + Tobin Uses AI to Boost Legal Work · OpenAI
- Summary: Gilbert + Tobin's AI tools free lawyers to focus on human-centric tasks. Gilbert + Tobin uses AI to enhance legal services, improve employee experience, and…
- Keywords: gilbert + tobin, legal services, chatgpt, codex, enterprise, law firm, ai adoption, OpenAI
- Source: OpenAI — https://openai.com/index/gilbert-tobin-sam-nickless
- Read time: 1 min
- Topics: gilbert + tobin, ai, legal services, chatgpt, codex, enterprise, law firm, ai adoption, technology
## Gilbert + Tobin's AI Strategy
Gilbert + Tobin began by letting employees experiment with AI before introducing ChatGPT Enterprise and Codex for multistep workflows.
## Three AI Objectives
The firm aims to deliver better client services, create a great workplace, and become a market leader using AI.
## AI's Real Value
AI freed staff from routine tasks, allowing them to focus on client meetings, coaching teams, and mentoring future leaders.

> It’s been about…freeing them up to then do the more human side of their work.
## Three-Phase Adoption
Gilbert + Tobin started with safe experimentation, then introduced ChatGPT Enterprise for secure workflows, and finally scaled with governance.
## High Adoption Rate
87% of enabled ChatGPT users actively use the tool, more than twice the typical adoption rate for similar tools.
## Leadership Role
Leaders must use AI themselves to show its value, experiment, and encourage others to engage with the technology.

> Getting started yourself…sets the tone and encourages others.
## Personal AI Tool
Sam Nickless created a digital twin using ChatGPT to share feedback with his team and streamline annual reviews.
## Cost Savings
An annual review process using ChatGPT Work cost $62 instead of multiple people over days.
## CEO Advice
Start by using AI yourself, pair with clear governance, and focus on quality over speed to maximize value.
## Key takeaway

Gilbert + Tobin uses AI to enhance legal services, improve employee experience, and become a market leader without cutting staff.