# Holiday firm misses 90-day refund deadline

> Consumer wins Rs 1.05 lakh after holiday company delays refund.
- Title: Holiday firm misses 90-day refund deadline · Financialexpress
- Summary: Consumer wins Rs 1.05 lakh after holiday company delays refund. A Delhi consumer commission ordered a holiday membership company to refund Rs 80,000 plus Rs…
- Keywords: delhi consumer commission, holiday membership, refund deadline, cancellation, rs 1.05 lakh, legal order, business, money, news, Holiday, firm, misses
- Source: Financialexpress — https://financialexpress.com/legal/holiday-firm-misses-90-day-refund-deadline-consumer-gets-rs-1-05-lakh/4352945
- Author: FE News Desk
- Published: 2026-10-03T12:21:59+00:00
- Read time: 1 min
- Topics: delhi consumer commission, holiday membership, refund deadline, cancellation, rs 1.05 lakh, legal order, business, money, news
## Refund order issued
A Delhi consumer commission directed a holiday membership company to refund Rs 80,000 to a customer after it failed to return the money within the promised 90-day period following cancellation of the membership.
## Total relief ordered
The commission awarded Rs 15,000 as compensation and Rs 10,000 for litigation costs, bringing the total relief to Rs 1.05 lakh, plus interest on the refund.
## Cancellation request
The complainant purchased a 10-year holiday membership for Rs 1.30 lakh from a travel and vacation membership club and sought cancellation after the company informed him rooms were unavailable at his chosen destination.
## Refund not processed
The company accepted the cancellation request and committed to a 90-day refund period but failed to process the refund within that timeframe, leading to a legal notice and consumer commission complaint.
## Commission ruling
The commission held that retaining the consumer's money beyond the contractual refund period amounted to deficiency in service once the company accepted cancellation and committed to a specific refund timeline.
## Key takeaway
For consumers, once a company accepts cancellation and commits to a definite refund timeline, that promise cannot be left open-ended; keeping money beyond the agreed period without completing the refund can amount to deficiency in service.
## Key takeaway

A Delhi consumer commission ordered a holiday membership company to refund Rs 80,000 plus Rs 25,000 in compensation and litigation costs after it failed to process refunds within 90 days of cancellation.