# How Agentic AI could help insurers reach more Indians by 2047

> AI agents could extend insurance reach to 2047 by cutting processing time and costs.
- Title: How Agentic AI could help insurers reach more Indians by 2047
- Summary: AI agents could extend insurance reach to 2047 by cutting processing time and costs. Agentic AI could help insurers reach more Indians by 2047 through faster…
- Keywords: agentic ai, insurance, india, underwriting, policy issuance, customer engagement, salesforce, pwc, indiafirst life, irda, gdp, news
- Source: mint — https://livemint.com/ai/how-agentic-ai-could-help-insurers-reach-more-indians-by-2047-11793205790795.html
- Author: Livemint
- Published: 2026-10-28T16:48:27+00:00
- Read time: 2 min
- Topics: agentic ai, insurance, india, underwriting, policy issuance, customer engagement, salesforce, pwc, indiafirst life, irda, gdp, news
## Insurance Market Size in India
India's insurance sector collected ₹ 11.93 lakh crore in premiums and issued 41.84 crore policies in FY2024-25.
## Insurance Penetration in India
Insurance penetration was 3.7% of GDP including 2.7% for life insurance and 1% for non-life insurance.
## Opportunity for Expansion
Extending financial protection to more people requires efficient customer reach, low premiums, faster processing and consistent service.
## Agentic AI Solution
Agentic AI could help insurers perform tasks across workflows under defined instructions and controls.
## Salesforce and PwC Experts
Arun Kumar Parameswaran, EVP and MD of Salesforce South Asia; Amneet Singh, Partner - Advisory and Leader at PwC; and Sankaranarayanan Raghavan, Chief Technology and Digital Officer at IndiaFirst Life discussed AI applications.
## Green Time Concept
AI agents could give agents more time for customer conversations by taking administrative work off their hands.
## Address Change Automation
AI could verify address changes, apply rules and complete transactions without manual processes.
## Risk Thresholds for Claims
Insurers could use risk thresholds to determine which claims an AI agent may process autonomously.
## Underwriting Speed Example
A process taking four hours could be reduced to less than 30 seconds when AI scans documents and checks rules.
## IndiaFirst Life Workflow
IndiaFirst Life built a connected workflow spanning sales leads, underwriting, servicing, claims and customer feedback.
## Policy Issuance Time Reduction
Salesforce reports a 58% reduction in policy issuance time following streamlined sales processes and automated underwriting.
## Agentforce Applications
Agentforce will review customer documents, flag discrepancies, generate compliant responses and route claims needing review.
## Human Oversight Requirements
AI decisions must be consistent, explainable and able to withstand regulatory scrutiny with human oversight.
## Where Human Oversight Matters
Insurance decisions require consistent outcomes under the same rules with guardrails and transaction-level controls.
## Future Customer Engagement
AI could help insurers respond to changing life stages by organizing customer information and identifying relevant follow-up moments.
## Workflow Redesign
Insurers should examine how decisions are made before selecting technology to ensure business value.
## Key takeaway

Agentic AI could help insurers reach more Indians by 2047 through faster underwriting and agent productivity.