# How Payment Choices Shape Insurance Decisions

> 44% of policyholders say payment options help choose insurers.
- Title: How Payment Choices Shape Insurance Decisions · Pymnts
- Summary: 44% of policyholders say payment options help choose insurers. 44% of policyholders use preferred payment methods to decide which insurer to choose.
- Keywords: policyholders, payment options, insurance providers, installment plans, digital wallets, payment flexibility, business, finance, Payment, Choices, Shape, Insurance
- Source: Pymnts — https://pymnts.com/insurance/2026/44-percent-of-policyholders-say-how-they-pay-helps-decide-who-insures-them
- Author: PYMNTS
- Published: 2026-10-21T08:00:13+00:00
- Read time: 1 min
- Topics: policyholders, payment options, insurance providers, installment plans, digital wallets, payment flexibility, business, finance
## Payment Choices Impact Insurance Decisions
44% of policyholders say preferred payment options help choose an insurance provider.

> 44% of policyholders said preferred payment options were a reason to choose a provider
## Insurers Offer Installment Plans
53% of insurers let customers set up installment plans without calling the company.

> 53% of insurers offered installment plans without requiring customers to call
## Payment Flexibility Options
73% of insurers offered payment extensions or grace periods.

> 73% of insurers provided payment extensions or grace periods
## Digital Wallets Preferred by Policyholders
34% of policyholders want to use digital wallets but only 20% of insurers offer them.

> 34% of policyholders said they wanted to use digital wallets
## Self-Service Payment Options
48% of insurers let customers reschedule payments themselves.

> 48% of insurers allowed customers to reschedule payments
## Payment Shortfalls by Generation
42.2% of Gen Z policyholders say payment methods fall short of ideal.

> 42.2% of generation z policyholders said the ability to pay using preferred methods fell short
## Insurers Prioritize Payment Flexibility
45% of insurers say payment flexibility is very or extremely important to customers.

> 45% of insurers said payment flexibility was very or extremely important to customers
## Key takeaway

44% of policyholders use preferred payment methods to decide which insurer to choose.