# Job search is broken. Glassdoor has a plan.

> The hiring process has become a numbers game that fails both workers and employers. Glassdoor's president argues the fix is matching people to roles, not just processing more applications.
- Title: Job search is broken. Glassdoor has a plan. · Fortune
- Summary: The hiring process has become a numbers game that fails both workers and employers. Glassdoor's president argues the fix is matching people to roles, not…
- Keywords: glassdoor, job search, hiring, recruitment, workplace transparency, artificial intelligence, indeed, Job, search, broken, plan, Fortune
- Source: Fortune — https://fortune.com/2026/10/16/glassdoor-president-finding-the-right-job-shouldnt-feel-like-winning-the-lottery
- Author: Owen Humphries
- Read time: 2 min
- Topics: glassdoor, job search, hiring, recruitment, workplace transparency, artificial intelligence, indeed
## The job search feels broken
Job seekers tailor resumes, customize cover letters, and retype work history into endless application portals, then hear nothing back. Applications per job have more than doubled since twenty twenty-two.
## Why companies can't keep up
The average company now has fifty-six percent fewer recruiters to review applications. The problem is not the effort required but that effort so rarely produces results.
## Glassdoor's original mission
Fifteen plus years ago, Glassdoor entered the picture to level the playing field for employees and job seekers with anonymous reviews and ratings.
## Knowing a company isn't enough
A resume is a highlight reel and a job description is a wish list. Neither says whether someone will thrive in the day-to-day reality of a job or whether a company will deliver on what…
## The cost of bad matches
When people end up in roles that don't fit, their confidence and engagement erode, which costs the business too. Burned-out workers are less likely to apply for another job compared to workers giving similar ratings.
## The hiring process is a vicious cycle
Ninety-six percent of people who changed jobs last year did it without a recruiter ever reaching out.The hiring process assumes more applications and more candidates will produce better matches, but that no longer holds up.
## AI is making it worse
When artificial intelligence is used mainly to generate and process more applications, it accelerates a broken hiring process rather than fixing it. Workers' outlook on their employer's next six months just hit a record low.
## The real question to ask
The question was never really can this person get this job.It's is this a place where this person is likely to do well.Firsthand accounts of what it's actually like to work somewhere can answer that.

> is this a place where this person is likely to do well?
## Glassdoor Recruiter launches this month
Instead of asking people to sort through thousands of listings, Glassdoor Recruiter surfaces a smaller set of roles most likely to align with their experience, goals and workplace realities, paired with Indeed's hiring marketplace reach.
## Key takeaway

Glassdoor launched Recruiter this month to match job seekers with roles based on workplace insights rather than resumes alone, addressing a hiring system that has doubled applications per job since twenty twenty-two.