# JPJ requires approved intermediaries for customer transactions from Jan 2027

> Malaysia's Road Transport Department mandates only JPJ-approved intermediaries handle customer transactions nationwide starting January 1, 2027.
- Title: JPJ requires approved intermediaries for customer…
- Summary: Malaysia's Road Transport Department mandates only JPJ-approved intermediaries handle customer transactions nationwide starting January 1, 2027. Starting…
- Keywords: jpj, intermediaries, customer transactions, road transport department, malaysia, january 1, 2027, news, world, requires, approved, customer
- Source: Malay Mail — https://malaymail.com/news/malaysia/2026/10/12/from-jan-1-only-jpjapproved-intermediaries-can-handle-customer-transactions-at-counters-nationwide/238813
- Published: 2026-10-12T15:50:17+00:00
- Read time: 1 min
- Topics: jpj, intermediaries, customer transactions, road transport department, malaysia, january 1, 2027, news, world
## New rule for customer transactions
Starting January 1, 2027, only JPJ-approved intermediaries can handle customer transactions at all JPJ offices nationwide.
## Registration opens November 1
Registration for intermediaries begins online on November 1, with each receiving a digital identification valid for two years.
## JPJ clarifies no endorsement
JPJ states it neither endorses nor guarantees intermediary services and advises using official channels to avoid risks.
## Upgraded Perlis counters
The Perlis JPJ counters offer a modern, orderly environment for 400 daily visitors after 13MP upgrades.
## No business ties with intermediaries
JPJ has no business relationships with approved intermediaries and will not be liable for customer disputes.
## Public advised to use official channels
The public is advised to prioritize official JPJ channels like MyJPJ app and public portal to avoid risks.
## Key takeaway

Starting January 1, 2027, only JPJ-approved intermediaries can conduct customer transactions at all Malaysian JPJ offices.