# Kerala man wins Rs 15,000 after cinema show cancellation

> Kerala consumer commission orders theatre to pay Rs 15,000 for cancelled Indian 2 screening.
- Title: Kerala man wins Rs 15,000 after cinema show cancellation
- Summary: Kerala consumer commission orders theatre to pay Rs 15,000 for cancelled Indian 2 screening. Kerala consumer commission ruled cinema theatre must compensate…
- Keywords: kerala, consumer commission, theatre, indian 2, cinema, show cancellation, rs 15000, business, money, news, man, wins
- Source: Financialexpress — https://financialexpress.com/legal/bought-indian-2-tickets-but-show-was-cancelled-kerala-man-wins-rs-15000a/4366580
- Author: FE News Desk
- Published: 2026-10-21T17:48:39+00:00
- Read time: 1 min
- Topics: kerala, consumer commission, theatre, indian 2, cinema, show cancellation, rs 15000, business, money, news
## Kerala consumer commission ruling
Kerala consumer commission ordered cinema theatre to pay rs 15,000 for cancelled indian 2 screening.

> The commission passed the order on October 12
## Show cancellation without notice
Customer booked tickets for 9.20 pm indian 2 screening on july 14, 2024 but show was cancelled after scheduled time.

> He reached the theatre with his son-in-law before the scheduled show and waited for the screening
## Theatre's response to complaint
Staff told customer deciding whether to conduct show was theatre's exclusive right after cancellation.

> When he sought an explanation, staff members reportedly told him that deciding whether to conduct a show was the theatre's exclusive right
## Commission findings
Failure to communicate cancellation before show time and discourteous treatment caused customer inconvenience.

> The failure to provide the booked service, coupled with the delay in communicating the cancellation and the discourteous treatment of the complainant, constitutes deficiency in service
## Compensation order
Theatre ordered to pay rs 10,000 for inconvenience and mental agony plus rs 5,000 for court costs.

> The commission directed the theatre to pay rs 10,000 as compensation for the inconvenience and mental agony caused, and rs 5,000 towards the costs of the proceedings
## Customer's experience
Customer waited at theatre with son-in-law after booking tickets for 9.20 pm indian 2 screening.

> He further alleged that the staff behaved rudely and shut the gate, forcing him and his son-in-law to leave the premises
## Key takeaway

Kerala consumer commission ruled cinema theatre must compensate customer for cancelled show after failure to communicate cancellation.