# Kyber seeks engineer to own customer technical relationships

> Y Combinator-backed startup wants a forward deployed engineer to bridge sales, engineering, and customer success.
- Title: Kyber seeks engineer to own customer technical relationships
- Summary: Y Combinator-backed startup wants a forward deployed engineer to bridge sales, engineering, and customer success. Forward deployed engineers quarterback the…
- Keywords: kyber, y combinator, forward deployed engineer, enterprise software, regulatory documents, insurance claims, technical sales, customer success, new york, startup hiring, technology, startups
- Source: Hacker News — https://ycombinator.com/companies/kyber/jobs/eturrAR-forward-deployed-engineer
- Read time: 1 min
- Topics: kyber, y combinator, forward deployed engineer, enterprise software, regulatory documents, insurance claims, technical sales, customer success, new york, startup hiring, technology, startups
## What Kyber actually does
The startup builds AI-powered software that helps insurance companies draft regulatory notices. Customers consolidate 80% of templates and spend 65% less time drafting.
## The company's traction
Kyber grew platform volume 50x in a year and is now profitable. They've landed six and seven figure multi-year contracts with major insurers.
## What forward deployed means
You quarterback technical delivery from the moment a deal gets technical through building integrations to being the first call when something breaks.

> quarterback the full technical relationship with our enterprise customers, from the moment a deal gets technical, through building what they need, to being their first call when something breaks
## You're first-line triage
When customers report issues, you diagnose whether it's a real bug, configuration gap, or training problem. Fix what you can, escalate the rest with context.
## Build yourself out of work
As requests repeat, you create self-serve features or internal tools that make the next one unnecessary. You compound your own leverage over time.
## Who they want
Someone with strong coding fundamentals and interest in technical sales. You need to diagnose problems, talk to non-engineers, and build with AI tools by default.
## Your first 90 days
Month one: learn the product and ship a small fix. Month two: triage your first issue independently. Month three: run technical scoping calls solo.
## Key takeaway

Forward deployed engineers quarterback the full technical relationship with enterprise customers, from pre-sales through implementation to ongoing support.