# Laid-Off Best Buy Workers Sound Alarm Over India Outsourcing

> Former Best Buy employees warn outsourcing to India threatens U.S. jobs.
- Title: Laid-Off Best Buy Workers Sound Alarm Over India Outsourcing
- Summary: Former Best Buy employees warn outsourcing to India threatens U.S. jobs. Two former Best Buy workers say 2024 layoffs and India outsourcing create job…
- Keywords: best buy, tata consultancy services, care specialist, layoffs, h-1b visa, outsourcing, india, unemployment, restructuring, news, politics, Laid-Off
- Source: Dallas Express — https://dallasexpress.com/business-markets/exclusive-laid-off-best-buy-workers-sound-alarm-over-india-outsourcing
- Author: Dallas Express
- Published: 2026-10-08T22:00:51+00:00
- Read time: 1 min
- Topics: best buy, tata consultancy services, care specialist, layoffs, h-1b visa, outsourcing, india, unemployment, restructuring, news, politics
## Former Best Buy Employees
Two former Texas Best Buy employees spoke exclusively with The Dallas Express about job losses and concerns over India outsourcing.

> The company eliminated her position in 2024.
## 2024 Layoffs Impact
Rachel, a former Care Specialist 3, lost her job in 2024 after a manager called her on her day off without warning.

> As of now, your role is being eliminated.
## Severance and Job Search
Rachel received severance and a deadline to find another Best Buy role by Friday, but job searches became difficult after layoffs.

> I was working 10 hours a day. There's just, we're losing money.
## Workforce Decline
Care Specialist 3 workforce dropped from 188 to 98 employees between December 2022 and April 2024, according to internal headcounts.

> The Care Specialist 2 workforce fell from 710 in December 2022 to 548 on April 2 rules.
## Restructuring Costs
Best Buy reported $169 million in restructuring charges in February 2024, primarily for employee termination benefits.

> Restructuring charges totaled $169 million, primarily for employee termination benefits.
## India Outsourcing Shift
Best Buy plans to move its India technology center to Tata Consultancy Services under a multiyear agreement announced October 1, 2026.

> Best Buy's India entity and its employees will transition to TCS under a multiyear agreement.
## H-1B Visa Concerns
MyVisaJobs listed 125 labor condition applications and 89 H-1B petitions for Best Buy in fiscal 2026 data, including 88 approvals.

> The field of work that we were doing is exactly what the Indians are being hired to do.
## Orange Wedding Nickname
Employees called the 2024 layoffs the 'Orange Wedding,' comparing it to the 'Red Wedding' in Game of Thrones.

> A lot of the internal folks called it the Orange Wedding.
## Job Search Struggles
Rachel applied for cosmetology school while working 10 hours a day to support her children, but found no job after two years.

> I've put in applications over the last two years, and I cannot get a call back.
## H-1B Impact
The H-1B program covers specialty employment in the U.S., but Best Buy's H-1B workers may compete with U.S. employees in their field.

> The field of work that we were doing is exactly what the Indians are being hired to do.
## Workforce Transition
Best Buy's India team will transition to TCS, but the company says it does not establish that TCS replaced U.S. workers.

> The announcement concerns an existing India operation. It does not establish that TCS, Wipro or specific overseas workers replaced the two former employees' positions.
## Key takeaway

Two former Best Buy workers say 2024 layoffs and India outsourcing create job insecurity for U.S. workers.