# Meta Tests Human Callers for Muse After Merchants Hang Up on AI

> Meta switches to human callers for Muse AI after merchants hang up
- Title: Meta Tests Human Callers for Muse After Merchants Hang Up on…
- Summary: Meta switches to human callers for Muse AI after merchants hang up Meta stopped testing human contractors for its AI assistant Muse after users reported…
- Keywords: meta, muse, seahawks, nfl, stripe, shopify, paypal, business, finance, Tests, Human, Callers
- Source: Pymnts — https://pymnts.com/news/artificial-intelligence/2026/meta-tests-human-callers-for-muse-after-merchants-hang-up-on-ai
- Author: PYMNTS
- Published: 2026-09-22T23:12:11+00:00
- Read time: 1 min
- Topics: meta, muse, ai, seahawks, nfl, stripe, shopify, paypal, business, finance
## Meta tests human callers
Meta tested human contractors for its Muse AI assistant after users reported merchants hanging up on AI calls

> We’re working with merchants to continue improving this potential calling feature, and will only roll it out when it’s ready and with the proper disclosures
## Merchants hang up on AI
Merchants hung up when they realized Muse was calling them with AI
## Meta ends test
Meta stopped the human contractor test after internal employee warnings about data leaks
## Security concerns
Employees warned human contractors could leak users’ sensitive information and undermine Muse’s security measures
## Meta spokesperson says
Meta’s spokesperson said the test got positive feedback and they’ll roll out Muse calls only when ready

> We’re working with merchants to continue improving this potential calling feature, and will only roll it out when it’s ready and with the proper disclosures
## Key takeaway

Meta stopped testing human contractors for its AI assistant Muse after users reported merchants hanging up on AI calls