# Meta's Muse surges past ChatGPT in downloads

> Meta's new AI agent app hit 2.5 million downloads in two weeks, topping ChatGPT on iOS. But Amazon has blocked it over privacy concerns.
- Title: Meta's Muse surges past ChatGPT in downloads · CNBC | Shortify
- Summary: Meta's new AI agent app hit 2.5 million downloads in two weeks, topping ChatGPT on iOS. But Amazon has blocked it over privacy concerns. Meta's Muse AI agent…
- Keywords: meta, muse, ai agents, chatgpt, claude, grok, ios app store, amazon, shopify, mark zuckerberg, business, finance
- Source: CNBC — https://cnbc.com/2026/09/21/meta-muse-personal-ai-agent-downloads.html
- Author: Jonathan Vanian
- Published: 2026-09-21T18:28:51+00:00
- Read time: 2 min
- Topics: meta, muse, ai agents, chatgpt, claude, grok, ios app store, amazon, shopify, mark zuckerberg, business, finance
## Muse launches and climbs fast
Meta's Muse AI personal agent app launched on September eighth and reached two point five million downloads within thirteen days, according to analytics firm Sensor Tower.
## Muse tops ChatGPT on iOS
Muse overtook ChatGPT as the leading iOS free app in the U.S. on Friday, ahead of Anthropic's Claude, SpaceX AI's Grok, and Meta's own Meta AI app.
## Download numbers across platforms
In thirteen days, Muse logged over two point five million downloads total. Claude recorded four hundred thousand and Grok two hundred thousand. ChatGPT obtained three point one million during the same window.
## What Muse does
Meta pitched Muse as a way for consumers to manage digital assistants that perform tasks across the web, like filling out electronic forms and organizing email inboxes. It's powered by Meta's Muse Spark family of AI models.
## Zuckerberg's push into AI agents
Muse represents a major push by CEO Mark Zuckerberg into the AI agent market, which the freely available OpenClaw tool helped popularize earlier this year among developers and technology enthusiasts.
## Analyst sees mainstream potential
Bernstein analyst Stacy Rasgon told CNBC that most agentic use cases have not been for normal people, but Muse and other agents are starting to get potential for broader adoption.

> I think up to this point most of the agentic use cases have not really been for normal people.
## Meta stock surges on Muse news
Meta's stock surged more than eleven percent on Monday. Wells Fargo lifted its price target on the company's stock to seven hundred ninety six dollars, according to multiple reports.
## Amazon blocks Muse over privacy
Amazon blocked Muse from accessing its shopping site, citing privacy and security risks. Amazon said Muse was not given advance notice, bypasses shopping features, and appears to capture and store customer credentials.

> We think it's fairly straightforward that third-party applications that offer to make purchases on behalf of customers from other businesses should operate openly and respect service provider decisions.
## Shopify partners with Muse
Shopify CEO Tobias Lütke announced Monday that the e-commerce site was partnering with Muse to allow agentic checkout in its online stores, contrasting with Amazon's blocking of the app.
## Key takeaway

Meta's Muse AI agent reached two point five million downloads in thirteen days and topped ChatGPT on iOS, but Amazon blocked it citing privacy and security risks.