# Microsoft 365 services hit by major outage

> Outlook, Teams and multiple other Microsoft 365 platforms went down on November 13 due to elevated load across multiple regions.
- Title: Microsoft 365 services hit by major outage · Engadget
- Summary: Outlook, Teams and multiple other Microsoft 365 platforms went down on November 13 due to elevated load across multiple regions.
- Keywords: microsoft 365, outlook, microsoft teams, outage, exchange online, sharepoint online, microsoft copilot 365, microsoft defender xdr, Engadget
- Source: Engadget — https://engadget.com/2315259/multiple-microsoft-365-services-are-experiencing-an-outage
- Author: Anna Washenko
- Published: 2026-11-12T19:17:32+00:00
- Read time: 1 min
- Topics: microsoft 365, outlook, microsoft teams, outage, exchange online, sharepoint online, microsoft copilot 365, microsoft defender xdr, technology
## Multiple Microsoft 365 services down
Microsoft experienced an outage affecting several platforms in its Microsoft 365 suite on November 13. Outlook and Teams were among the services impacted, with users unable to access email and other functions.
## Elevated load across regions
Microsoft determined the affected infrastructure was experiencing elevated load across multiple regions, likely contributing to connectivity errors. The company was restarting and repairing impacted infrastructure portions to restore capacity.

> We're investigating an issue impacting multiple Microsoft 365 services and we've determined the affected infrastructure is experiencing elevated load across multiple regions.
## More services added to outage list
By around five pm ET, Microsoft Planner, Microsoft To Do, Microsoft Intune, Microsoft Defender for Office 365 and Microsoft Purview had been added to the list of impacted services.
## Recovery underway but incomplete
Microsoft reported continued recovery progress across affected regions by nine oh nine am ET on November 13, with broader improvements in North America and sustained improvements across Europe.Some users may still experience intermittent access issues.

> Some users may still experience intermittent access issues or delayed email delivery as mitigation continues across remaining affected infrastructure.
## Key takeaway

Microsoft 365 services including Outlook and Teams experienced a widespread outage on November 13 caused by elevated infrastructure load; recovery was ongoing as of the latest update.