# Microsoft and ServiceNow Target AI Control Layer

> Microsoft and ServiceNow build open protocols for AI agent governance.
- Title: Microsoft and ServiceNow Target AI Control Layer · Cloud Wars
- Summary: Microsoft and ServiceNow build open protocols for AI agent governance. Microsoft and ServiceNow are creating open standards to control AI agents through MCP…
- Keywords: microsoft, servicenow, ai agent, governance, mcp, a2a, rest protocols, Target, Control, Layer, Cloud Wars
- Source: Cloud Wars — https://cloudwars.com/cloud-wars-ai-minute/microsoft-and-servicenow-target-the-ai-agent-control-layer
- Author: Dewain Robinson
- Published: 2026-10-07T12:00:00+00:00
- Read time: 1 min
- Topics: microsoft, servicenow, ai agent, governance, mcp, a2a, rest protocols
## AI Agent War Shifts
The AI Agent War is moving to the control layer where governance becomes critical.
## ServiceNow Builds Governance Layer
ServiceNow is creating a layer that governs AI agents using the open MCP protocol.
## Microsoft Uses Multiple Protocols
Microsoft is building Work IQ to expose ai agents over MCP, A2A, and REST protocols.
## Industry Standards for Integration
Both companies leverage industry-standard protocols to enable cross-layer governance and integration.
## Key Control Layer Focus
The control layer is where governance and control become the most critical part of the AI agent war.
## Key takeaway

Microsoft and ServiceNow are creating open standards to control AI agents through MCP, A2A, and REST protocols.