# Microsoft Apologizes for Global Outlook Outage

> Microsoft says no cyberattack caused global Outlook outage, promises full report.
- Title: Microsoft Apologizes for Global Outlook Outage · Mashable
- Summary: Microsoft says no cyberattack caused global Outlook outage, promises full report.
- Keywords: microsoft, outlook outage, microsoft 365, cyberattack, service degradation, post-incident report, Mashable
- Source: Mashable — https://mashable.com/tech/microsoft-outage-company-statement-regret-outlook-nov-13-2026
- Author: Timothy Beck Werth
- Published: 2026-11-13T17:58:47+00:00
- Read time: 1 min
- Topics: microsoft, outlook outage, microsoft 365, cyberattack, service degradation, post-incident report, technology, culture
## Microsoft Apologizes
Microsoft issued a public apology for the global Outlook and Microsoft 365 outage that started Thursday, Nov. 13.

> We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously.
## Ruled Out Cyberattack
Microsoft confirmed no cyberattack or AI-related issues caused the outage, ruling out malicious activity.

> We will continue to share more information as we have it, and for now we can confirm that there is no indication this is the result of malicious or cyber activity.
## Service Degradation Continues
Microsoft 365 and Consumer Products still show ongoing service degradation on the Service Health Status page.
## Key takeaway

Microsoft has apologized for a global Outlook outage that started Thursday, Nov. 13, and ruled out cyberattacks, pledging a post-incident report.