# Microsoft outage hits 74 countries into second day

> Microsoft 365 services including Outlook and Teams went down worldwide, affecting businesses, airlines and governments as the company works to restore systems.
- Title: Microsoft outage hits 74 countries into second day · CBS News
- Summary: Microsoft 365 services including Outlook and Teams went down worldwide, affecting businesses, airlines and governments as the company works to restore…
- Keywords: microsoft, microsoft 365, outlook, teams, copilot, global outage, email services, crowdstrike, air india, indigo, CBS News
- Source: CBS News — https://cbsnews.com/news/microsoft-battling-major-outage
- Published: 2026-11-13T15:03:36+00:00
- Read time: 2 min
- Topics: microsoft, microsoft 365, outlook, teams, copilot, global outage, email services, crowdstrike, air india, indigo, news
## Microsoft services down worldwide
Microsoft 365 services including Outlook, Teams and AI assistant Copilot went down, affecting users, companies, government agencies and schools across Asia to the U.S.
## Outage spans 74 countries
The outage impacted people in seventy four countries and territories according to Downdetector, a website that tracks technology outages. Over four hundred thirty million people use Microsoft three sixty five apps.
## Microsoft reports recovery progress
On Friday morning, the Redmond, Washington-based company said it was making encouraging recovery progress with improvements in email delivery. Users may still experience intermittent issues as recovery continues.
## No sign of cyberattack
Microsoft said it had no indication the outage was caused by malicious activity. Australian Home Affairs Minister Tony Burke said Microsoft likened it to the CrowdStrike outage in two thousand twenty four.
## Airlines and businesses disrupted
Air India temporarily rerouted email services to ensure customer queries reached the airline. IndiGo reported disruptions to email support affecting customer queries. Workhorse Group Inc. delayed an earnings conference call.
## Government operations affected
Singapore's Government Technology Agency said government email services were down.The Philippines' Supreme Court said the outage affected some operations including email responses.Japan's Deputy Chief Cabinet Secretary Masanao Ozaki said it impacted government IT infrastructure.
## AI platforms feel ripple effects
OpenAI and Anthropic each reported problems connecting to Microsoft three sixty five tools, showing how outages ripple across platforms as more people use artificial intelligence to interact with other companies' software.
## Recovery continues across regions
Microsoft reported broader improvements in North America, sustained improvements across much of Europe and encouraging recovery signals in Asia Pacific. The company focused on stabilizing recovered infrastructure and reducing email backlogs.

> We're seeing continued recovery progress across affected regions, with broader improvements in North America, sustained improvements across much of Europe, and encouraging recovery signals in Asia Pacific.
## Key takeaway

A Microsoft 365 outage spanning Outlook, Teams and Copilot disrupted operations across 74 countries for over a day, affecting companies, airlines and government agencies worldwide.