# Microsoft Work IQ Cuts AI Token Use

> Work IQ reduces AI token costs by 80% for business apps.
- Title: Microsoft Work IQ Cuts AI Token Use · Cloud Wars | Shortify
- Summary: Work IQ reduces AI token costs by 80% for business apps. Microsoft's Work IQ cuts AI token usage by up to 80% for agents using business data.
- Keywords: microsoft, work iq, ai tokens, copilot, dynamics 365, token usage, business apps, Work, Cuts, Token, Use, Cloud Wars
- Source: Cloud Wars — https://cloudwars.com/ai/using-business-apps-data-work-iq-will-help-agents-use-ai-tokens-more-efficiently
- Author: Tom Smith
- Published: 2026-10-13T16:00:00+00:00
- Read time: 1 min
- Topics: microsoft, work iq, ai tokens, copilot, dynamics 365, token usage, business apps
## Microsoft and HSO share Work IQ insights
Microsoft and HSO executives discussed Work IQ's efficiency gains for business applications at Community Summit NA.
## Work IQ extends business data to Copilot
Work IQ now brings data, process knowledge, and operational context from business applications into Copilot for agents.
## Work IQ reduces token usage by 80%
Dewain Robinson estimates Work IQ could cut token usage as much as 80% for business queries.
## Glantschnig explains token efficiency
Glantschnig says Work IQ prevents agents from trying 50 different approaches to find answers.

> The system doesn’t have to try 50 different things; agents that are using brute force just try every different version until they get to the end
## HSO emphasizes process documentation
HSO's Martin Boggess stresses thorough process documentation to avoid AI implementation costs.

> Digging into the uniqueness of how you’re using those processes is critical, and that’s what I try to help customers with
## Syndicate Sales cuts customizations
Syndicate Sales reduced customizations from 10,000 to zero for better AI implementation.
## AI not a cure-all for business issues
Jacob Stern & Sons avoids AI for problems without clear business cases.

> AI may not be the answer for every problem, and you actually have to have a problem to have a solution
## Key takeaway

Microsoft's Work IQ cuts AI token usage by up to 80% for agents using business data.