# Microsoft Work IQ Makes Agents Understand Business

> Microsoft's Work IQ connects agents to business data for smarter, consistent work.
- Title: Microsoft Work IQ Makes Agents Understand Business | Shortify
- Summary: Microsoft's Work IQ connects agents to business data for smarter, consistent work. Work IQ uses existing business data to help agents understand company…
- Keywords: microsoft, work iq, copilot, dynamics 365, power platform, agent, business intelligence, governance, ai agents, enterprise ai, Work, Makes
- Source: Cloud Wars — https://cloudwars.com/ai/microsofts-work-iq-gets-down-to-business-and-thats-what-makes-agents-useful
- Author: John Siefert
- Published: 2026-09-28T14:00:00+00:00
- Read time: 1 min
- Topics: microsoft, work iq, copilot, dynamics 365, power platform, agent, business intelligence, governance, ai agents, enterprise ai
## Work IQ Launches
Microsoft's Work IQ, an intelligence layer for Copilot agents, starts using business data from Dynamics 365 and Power Platform on September 30.

> Customers have spent years building their business expertise into business applications and processes. With Work IQ, that investment becomes a foundation for agents, not something to rebuild for each one.
## Shared Business Understanding
Agents share a common understanding of accounts, contracts, and equipment through Work IQ's semantic model.
## Business Skills Playbooks
Companies can define reusable business processes that agents follow without rebuilding from scratch.
## Governed Actions
Work IQ allows agents to propose changes, route approvals, and update records within existing permissions.
## Dataverse Powers Work IQ
Dataverse stores semantic models and skills, enabling Work IQ to work with existing business data.
## Why It Matters
Work IQ helps CIOs by using existing systems and reducing the need for new portals or complex setups.
## Key takeaway

Work IQ uses existing business data to help agents understand company processes without rebuilding from scratch.