# Muse Wins App Store But Faces Trust Hurdles

> Meta's Muse AI agent tops charts but struggles with data security and merchant partnerships.
- Title: Muse Wins App Store But Faces Trust Hurdles · Pymnts
- Summary: Meta's Muse AI agent tops charts but struggles with data security and merchant partnerships. Meta's Muse AI agent gained 2.5 million downloads but faces data…
- Keywords: muse, meta, app store, ai agent, data privacy, merchant partnerships, stripe, paypal, shopify, ticketmaster, openai, chatgpt
- Source: Pymnts — https://pymnts.com/news/artificial-intelligence/2026/is-muse-really-the-answer-to-metas-ai-woes
- Author: PYMNTS
- Published: 2026-09-23T20:05:15+00:00
- Read time: 1 min
- Topics: muse, meta, app store, ai agent, data privacy, merchant partnerships, stripe, paypal, shopify, ticketmaster, openai, chatgpt
## Muse Launches
Meta released Muse, a personal AI agent, on Sept 8, 2026.
## App Store Success
Muse topped App Store charts with 2.5 million downloads in days.
## Data Privacy Concerns
Muse accesses sensitive data like emails and payments without user consent.
## Internal Security Worries
Meta delayed launch two months to fix security issues.
## Amazon Blocks Muse
Amazon blocked Muse after Meta refused to remove it from their site.
## Payment Partners
PayPal, Shopify, Stripe and Ticketmaster let Muse integrate.
## OpenAI's Checkout
OpenAI shut down Instant Checkout after few merchants used it.
## Cost Challenges
Muse costs more per user than chatbots and few pay for it.
## Key takeaway

Meta's Muse AI agent gained 2.5 million downloads but faces data privacy risks and limited merchant adoption after initial launch.