# Nedbank's AI Strategy Boosts Efficiency

> Nedbank uses AI to cut costs and improve services in South Africa.
- Title: Nedbank's AI Strategy Boosts Efficiency · Futuriom | Shortify
- Summary: Nedbank uses AI to cut costs and improve services in South Africa. Nedbank's AI initiatives reduce customer service costs by 90% and process documentation…
- Keywords: nedbank, customer service, fraud prevention, process documentation, revenue growth, operational efficiency, Nedbank's, Strategy, Boosts, Efficiency, Futuriom
- Source: Futuriom — https://futuriom.com/articles/news/enterprise-ai-profile-nedbank-invests-in-intelligence/2026/10
- Read time: 1 min
- Topics: nedbank, ai, customer service, fraud prevention, process documentation, revenue growth, operational efficiency
## Nedbank's AI Strategy
Nedbank integrates artificial intelligence, automation, and data analytics across banking operations to boost revenue growth and operational efficiency.
## Electronic Virtual Assistant (EVA)
EVA handles routine customer inquiries using microsoft bot framework and azure language understanding technology at 10% of standard interaction costs.
## Credit and Fraud Prevention
AI identifies credit risks earlier and detects suspicious activity through pattern recognition in credit and fraud processes.
## ARIS AI Companion
ARIS AI Companion cuts process documentation time from 16.5 hours to 5.5 hours, a 67% reduction in processing time.
## Managed Evolution Program
Nedbank's managed evolution program replaces technology stack elements to create a foundation for automation and ai across operations.
## Measurable ROI Focus
Nedbank evaluates ai use cases based on measurable returns in productivity, cost efficiency, and revenue growth.
## Key Success Metrics
EVA addresses 80% of inquiries at 10% of standard costs while aris ai companion reduces documentation time by 67%.
## Key takeaway

Nedbank's AI initiatives reduce customer service costs by 90% and process documentation time by 67%.