# New MyKad rolls out, but digital services lag

> Malaysia's new MyKad faces eKYC system failures as digital services catch up slowly.
- Title: New MyKad rolls out, but digital services lag · Malay Mail
- Summary: Malaysia's new MyKad faces eKYC system failures as digital services catch up slowly. Malaysia's new MyKad design causes compatibility issues with banks and…
- Keywords: mykad, ekyc, touch n go ewallet, ryt bank, aeon bank, gxbank, mydigital id, jpn, october 1 2026, kiosk registration, news, world
- Source: Malay Mail — https://malaymail.com/news/tech-gadgets/2026/09/21/new-mykad-rolls-out-but-digital-services-are-still-catching-up/235936
- Author: Alexander Wong
- Published: 2026-09-21T10:09:13+00:00
- Read time: 1 min
- Topics: mykad, ekyc, touch n go ewallet, ryt bank, aeon bank, gxbank, mydigital id, jpn, october 1 2026, kiosk registration, news, world
## New MyKad launches nationwide
Malaysia's next-generation MyKad rolled out nationwide on September 17, 2026, after a delay from its original June 2026 launch date.
## eKYC systems reject new MyKad
Touch 'n Go eWallet, Ryt Bank, AEON Bank, and GXBank reject new MyKad during eKYC verification processes.
## MyDigital ID fails to recognize new design
MyDigital ID app shows previous MyKad template and returns error: 'Wrong ID detected, Ensure correct MyKad is inside the frame'.

> Wrong ID detected, Ensure correct MyKad is inside the frame
## Online registration delayed to October 1
MyDigital ID will support online registration for new MyKad starting October 1, 2026, requiring users to register at physical kiosks until then.
## New MyKad physical changes cause issues
New MyKad moved photograph to left side and chip to back, causing eKYC systems designed for previous layout to fail.
## Existing MyKad remains valid
Existing MyKad holders face no immediate need to replace cards as they remain valid for BUDI95 and other entitlements.
## Physical kiosks for registration
MyDigital ID has 700 nationwide kiosks where users can register new MyKad without scanning it during eKYC process.
## Pre-registration option at JPN
Users can pre-register for MyDigital ID at JPN counters during MyKad application to avoid physical kiosks later.
## System coordination issues
Lack of coordination between government agencies and industry caused new MyKad to face compatibility issues despite additional lead time.
## Key takeaway

Malaysia's new MyKad design causes compatibility issues with banks and MyDigital ID, requiring physical kiosks for registration until October 1, 2026.