# NHAI Launches Toll Plaza Feedback Feature

> Motorists can rate toll plaza experiences via NHAI's Rajmargyatra app to improve National Highway services.
- Title: NHAI Launches Toll Plaza Feedback Feature · Financialexpress
- Summary: Motorists can rate toll plaza experiences via NHAI's Rajmargyatra app to improve National Highway services. NHAI introduced a Toll Plaza Feedback feature on…
- Keywords: nhai, rajmargyatra, toll plaza, feedback feature, national highways, fastag annual pass, business, money, news, Launches, Toll, Plaza
- Source: Financialexpress — https://financialexpress.com/business/roadways-when-and-how-to-use-nhais-toll-plaza-feedback-feature-via-rajmargyatra-app-4365250
- Author: Anamika Sinha
- Published: 2026-10-20T05:55:31+00:00
- Read time: 1 min
- Topics: nhai, rajmargyatra, toll plaza, feedback feature, national highways, fastag annual pass, business, money, news
## NHAI launches Toll Plaza Feedback Feature
NHAI introduces a Toll Plaza Feedback feature on the Rajmargyatra app for commuters to rate and report toll plaza issues.
## Who Can Use the Feature
All Rajmargyatra app users, including FASTag Annual Pass holders, can access the feedback feature directly from the app menu.
## How to Submit Feedback
Motorists rate their experience using options like Excellent, Good, or Okay, then select feedback options and add remarks if needed.
## Feedback Process Steps
Step 1: Download or open Rajmargyatra app.Step 2: Click notification for FASTag Annual Pass users or access from app menu.Step 3: Rate experience.Step 4: Select feedback options.Step 5: Add remarks.Step 6: Submit feedback.
## What Happens After Submission
Feedback is forwarded to the concerned authority for faster resolution of issues and tracking until addressed.
## Purpose of the Feature
The feature helps NHAI identify service improvements needed and monitor toll plazas with service issues.
## Key takeaway

NHAI introduced a Toll Plaza Feedback feature on the Rajmargyatra app for Indian motorists to rate toll plaza experiences and report issues.