# Punjab Commission Awards Rs 50,000 to Airline Passenger

> Punjab consumer commission orders airline to pay Rs 50,000 after passenger missed London flight due to unclear Covid travel rules.
- Title: Punjab Commission Awards Rs 50,000 to Airline Passenger
- Summary: Punjab consumer commission orders airline to pay Rs 50,000 after passenger missed London flight due to unclear Covid travel rules. Punjab consumer commission…
- Keywords: punjab consumer commission, airline, covid travel rules, london flight, rs 50000, amritsar, heathrow, rt-pcr test, passenger locator form, business, money, news
- Source: Financialexpress — https://financialexpress.com/legal/airline-fails-to-explain-covid-travel-rules-man-who-missed-london-flight-wins-rs-50000a/4364288
- Author: FE News Desk
- Published: 2026-10-18T14:41:12+00:00
- Read time: 1 min
- Topics: punjab consumer commission, airline, covid travel rules, london flight, rs 50000, amritsar, heathrow, rt-pcr test, passenger locator form, business, money, news
## Punjab Commission Award
Punjab consumer commission ordered airline to pay Rs 50,000 to passenger who missed London flight during pandemic.

> The Amritsar District Consumer Disputes Redressal Commission awarded Rs 40,000 as compensation for mental agony, inconvenience, embarrassment and harassment, along with Rs 10,000 towards litigation costs
## Passenger's Ticket Details
Passenger booked Rs 28,919 ticket from Amritsar to Heathrow via Mumbai on March 19, 2021.
## Covid Travel Restrictions
International travel required negative RT-PCR test within 72 hours before departure during pandemic.
## Passenger's Claim
Passenger presented passport, visa and RT-PCR report but was denied boarding by airline staff.
## Airline's Argument
Airline claimed passenger's RT-PCR report lacked exact date/time and missing UK Passenger Locator Form.
## Commission's Ruling
Commission found airline failed to explain travel requirements and provide adequate assistance.

> The officials of opposite parties no. 1 and 2 (airline) failed to exercise the requisite assistance in dealing with the complainant and failed to properly guide and assist him regarding the applicable travel requirements
## Award Details
Commission awarded Rs 40,000 for mental agony and Rs 10,00:00 for litigation costs, no ticket refund.
## Key takeaway

Punjab consumer commission awarded Rs 50,000 to passenger who missed London flight during pandemic after airline failed to explain travel requirements.