# Rio Mandates In-Person Help for Digital Ticket Issues

> Rio's city council requires in-person support for fans with digital ticket problems.
- Title: Rio Mandates In-Person Help for Digital Ticket Issues · G1
- Summary: Rio's city council requires in-person support for fans with digital ticket problems.
- Keywords: rio de janeiro, maracanã, digital tickets, facial biometrics, in-person assistance, stadium entrances, city council
- Source: G1 — https://g1.globo.com/rj/rio-de-janeiro/noticia/2026/11/10/camara-do-rio-aprova-projeto-que-obriga-atendimento-presencial-a-torcedores-com-problemas-em-ingressos-digitais-e-biometria-facial.ghtml
- Published: 2026-11-10T20:08:47.949+00:00
- Read time: 1 min
- Topics: rio de janeiro, maracanã, digital tickets, facial biometrics, in-person assistance, stadium entrances, city council, news
## Rio city council approves law
Rio's city council approved a law requiring teams to provide in-person assistance and mobile internet at stadium entrances for fans with digital ticket or facial biometrics issues.
## Law requires mobile internet access
The law mandates mobile internet access at stadium entrances regardless of Wi-Fi availability for troubleshooting digital ticket and facial biometrics issues.
## Law by city council president
The law was authored by city council president Carlo Caiado (PSD) to assist fans during game days with digital ticket problems.
## Key takeaway

Rio's city council passed a law requiring teams to provide in-person assistance and mobile internet at stadium entrances for fans with digital ticket or facial biometrics issues.