# Salesforce’s TSA AI agent handles traveler questions

> Salesforce built Ace for the TSA, an AI agent meant to answer routine airport questions before passengers reach security.
- Title: Salesforce’s TSA AI agent handles traveler questions
- Summary: Salesforce built Ace for the TSA, an AI agent meant to answer routine airport questions before passengers reach security. Ace is meant to keep simple TSA…
- Keywords: salesforce, tsa, ace, ai agent, public sector solutions, traveler support, airport security, routine inquiries, contact centers, missionforce, kendall collins, paul tatum
- Source: TechRadar — https://techradar.com/pro/salesforce-has-built-the-tsa-a-new-ai-agent-to-make-travelling-less-awful-for-everyone
- Published: 2026-09-16T00:05:00+00:00
- Read time: 1 min
- Topics: salesforce, tsa, ace, ai agent, public sector solutions, traveler support, airport security, routine inquiries, contact centers, missionforce, kendall collins, paul tatum
## Ace joins TSA support
Salesforce built Ace, an AI agent for the Transportation Security Administration, to help passengers get answers before airport security.

> Salesforce has revealed Ace, a new AI agent for the TSA
## It is already live
Ace has been running for several months on Salesforce’s Public Sector Solutions platform, handling traveler requests and questions.

> Ace, a new AI agent built with Salesforce's Public Sector Solutions platform, has been live for several months now
## Routine questions get solved
Salesforce says Ace handles about 100,000 routine traveler chats each month and resolves 96 percent without sending people to a human agent.

> resolved 96% of routine inquiries
## The use cases are simple
The agent answers questions about things like packing liquids or going through a checkpoint with a medical device, the kind of issues that slow travelers down.

> how to pack liquids or enter a checkpoint with a medical device
## Peak travel strains teams
TSA wanted support that could scale when questions spike during busy travel periods or disruptions, while keeping guidance consistent.

> The amount of questions from travellers can ramp up hugely during peak travel periods and disruptions
## Humans stay on harder work
Ace routes more complex needs to staff, aiming to cut contact center pressure, control costs, and let officers focus on security work.

> helping TSA officers stay focused on their essential security mission
## Key takeaway

Ace is meant to keep simple TSA questions out of call center queues so staff can focus on security and harder cases.