# ServiceNow Adds AI Controls for Employee Automation

> ServiceNow launches AI governance tools to let businesses control autonomous agents without coding.
- Title: ServiceNow Adds AI Controls for Employee Automation | Shortify
- Summary: ServiceNow launches AI governance tools to let businesses control autonomous agents without coding. ServiceNow introduced AI Passport and EmployeeWorks to…
- Keywords: servicenow, employee automation, ai passport, employee works, ai control tower, nvidia, toolsmith, conversations api, ntt data, technology, enterprise, Adds
- Source: SiliconANGLE — https://siliconangle.com/2026/10/15/servicenow-adds-ai-agent-controls-and-employee-automation-tools
- Author: Paul Gillin
- Published: 2026-10-15T13:00:48+00:00
- Read time: 1 min
- Topics: servicenow, ai, employee automation, ai passport, employee works, ai control tower, nvidia, toolsmith, conversations api, ntt data, technology, enterprise
## ServiceNow Announces AI Controls
ServiceNow Inc. today announced new controls for governing artificial intelligence agents alongside updates to its EmployeeWorks information portal.

> Without that baseline, every guardrail is just advisory
## AI Passport Governance
AI Passport is a cryptographically signed credential defining an agent’s identity, permitted actions, accessible systems and accountable owner.
## AI Control Tower Platform
AI Passport uses ServiceNow’s configuration management database, governance policies and workflow approvals to establish enforceable limits.
## Real-World Example
ServiceNow configured a third-party customer service agent to process refunds below $25 while disabling unrelated capabilities.
## Dimmer Switch Approach
Organizations can pause an agent by revoking session tokens, restrict its access or deactivate it by revoking credentials.

> It’s more like a dimmer switch
## Nvidia Integration
Nvidia Corp. links AI Passport with its Open Agent Safety Platform including OpenShell secure runtime and Sentry security framework.
## EmployeeWorks Updates
EmployeeWorks updates extend governance strategy into everyday work with third-generation employee-focused AI harness.
## Productivity Assistants
Productivity Assistants target work requiring context specific to a job or business function with customizable behavior.
## Productivity Routines
Productivity Routines handle repeatable work in the background without coding requirements.
## ToolSmith Environment
ToolSmith builds tools and integrations from natural-language instructions using 75,000+ APIs.
## Key takeaway

ServiceNow introduced AI Passport and EmployeeWorks to manage AI agents and automate tasks within enterprise systems.