# SoundHound AI hosts webinar on customer service transformation

> SoundHound AI is hosting a complimentary webinar on how agentic AI is reshaping customer service and consumer expectations.
- Title: SoundHound AI hosts webinar on customer service transformation
- Summary: SoundHound AI is hosting a complimentary webinar on how agentic AI is reshaping customer service and consumer expectations. SoundHound AI is promoting a…
- Keywords: soundhound ai, agentic ai, customer service, webinar, ai transformation, business, management, SoundHound, hosts, customer, service, transformation
- Source: Harvard Business Review — https://hbr.org/sponsored/2026/10/ai-takes-the-call-the-experience-consumers-havent-seen-yet
- Published: 2026-10-13T14:56:19+00:00
- Read time: 1 min
- Topics: soundhound ai, agentic ai, customer service, webinar, ai transformation, business, management
## Customer service is transforming with AI
Customer service is undergoing a profound transformation driven by agentic AI. As consumers use AI in various aspects of their lives and have positive experiences, they become increasingly open to having AI agents perform tasks…
## High stakes for companies getting AI right
For companies, the stakes to get agentic AI right are high. Negative experiences will devalue brands and hurt companies, while positive experiences can strengthen relationships and build.
## SoundHound AI hosts complimentary webinar
SoundHound AI, led by Chief Operating Officer Michael Zagorsek, is hosting a complimentary sponsor content webinar and summary report on agentic AI in customer service.
## Key takeaway

SoundHound AI is promoting a webinar and summary report on how agentic AI is transforming customer service, with stakes high for companies to execute well.