# Telstra customers swamped by false missed call alerts

> Telstra's MessageBank service malfunctioned, flooding customers with notifications about calls that never happened.
- Title: Telstra customers swamped by false missed call alerts · Abc
- Summary: Telstra's MessageBank service malfunctioned, flooding customers with notifications about calls that never happened. Telstra's MessageBank service failed on…
- Keywords: telstra, messagebank, service outage, missed call notifications, australia, telecommunications, Abc
- Source: Abc — https://abc.net.au/news/2026-11-04/telstra-customers-flooded-with-false-missed-call-messages/107347874
- Published: 2026-11-04T10:54:07+00:00
- Read time: 1 min
- Topics: telstra, messagebank, service outage, missed call notifications, australia, telecommunications, news, politics
## Telstra MessageBank floods inboxes
Telstra customers reported their SMS inboxes flooded with false missed call notifications from contacts who had not attempted to call them.
## Company identifies and fixes the fault
Telstra said it experienced an issue with its MessageBank service earlier today, which has now been fixed. The company apologised for customer confusion.

> We're sorry for how confusing this must be.
## No impact to emergency calls or data
Telstra confirmed there was no impact to Triple Zero calls, voice calls or mobile data during the MessageBank issue.
## Key takeaway

Telstra's MessageBank service failed on November 4th, sending customers false missed call notifications before the company fixed the issue.