# Ubase Files 2 Patents to Fix AI Customer Service

> Ubase patents new AI customer service tech to cut response times to 0.8 seconds.
- Title: Ubase Files 2 Patents to Fix AI Customer Service | Shortify
- Summary: Ubase patents new AI customer service tech to cut response times to 0.8 seconds. Ubase filed two patents for AI customer service technologies that reduce…
- Keywords: ubase, ai customer service, patent, response time, multi-agent ai, automatic process generation, consultation records, ai contact center, finance, markets, Files, Patents
- Source: BigGo Finance — https://finance.biggo.com/news/183fa751-3416-49c6-a349-a38945526760
- Author: BigGo Finance
- Published: 2026-10-28T20:55:16+00:00
- Read time: 1 min
- Topics: ubase, ai customer service, patent, response time, multi-agent ai, automatic process generation, consultation records, ai contact center, finance, markets
## Ubase patents two AI customer service technologies
Ubase has completed patent applications for two conversational technologies aimed at solving repetitive prompts and slow responses in AI contact center customer service.
## First technology cuts response time to 0.8 seconds
The first technology uses multiple AI agents to interpret customer intent and context, reducing response times from 2-3 seconds to under 0.8 seconds.
## Second technology auto-generates knowledge systems
The second technology automatically generates and updates knowledge systems by analyzing consultation records and product documents.
## Third technology analyzes customer intent with 97% accuracy
A third technology analyzes customer utterances across product, intent, sentiment and handling path with over 97% accuracy.
## CEO Mok Jin-won explains strategy
CEO Mok Jin-won called the filings a result of turning Ubase's customer service expertise into proprietary AI technology.

> The AI customer service market is still in an early stage of growth both in South Korea and abroad, so it is important to secure core technologies that can solve problems on the ground ahead of competitors.
## Ubase targets global AI customer service market
Ubase pledged to target the global market using its proprietary AI technology for customer service.

> We will continue research and development and securing technology rights, so that South Korean companies can become examples of AI customer service capabilities recognized in the global market.
## Key takeaway

Ubase filed two patents for AI customer service technologies that reduce response times from 2-3 seconds to under 0.8 seconds by using multiple AI agents and automatic process updates.