# United Airlines blocks AI agents from booking flights

> United Airlines is restricting AI assistants from booking flights and managing reservations, citing cybersecurity and regulatory compliance risks.
- Title: United Airlines blocks AI agents from booking flights
- Summary: United Airlines is restricting AI assistants from booking flights and managing reservations, citing cybersecurity and regulatory compliance risks.
- Keywords: united airlines, ai agents, cybersecurity, account security, federal aviation rules, password sharing, TechCrunch
- Source: TechCrunch — https://techcrunch.com/2026/11/12/united-airlines-blocks-ai-agents-from-booking-flights-citing-cybersecurity-risks
- Author: Zack Whittaker
- Published: 2026-11-12T17:17:58+00:00
- Read time: 1 min
- Topics: united airlines, ai agents, cybersecurity, account security, federal aviation rules, password sharing, technology, startups
## United restricts AI booking access
United Airlines will block AI agents from booking flights and managing reservations on users' behalf, citing cybersecurity risks and federal regulation concerns.
## The password sharing problem
United warns that sharing account credentials with AI assistants can expose sensitive information and lead to unintended purchases, account changes, or misuse of MileagePlus miles.

> sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases, account changes, or use of MileagePlus miles.
## Federal check-in rules at stake
United also cites risks of violating federal aviation rules requiring humans to complete flight check-ins and confirm bags contain no banned substances.
## Banks follow the same path
United's move follows Bank of America and other banks warning customers not to share passwords with AI assistants, as major corporations restrict third-party AI access.
## Key takeaway

United Airlines has blocked AI agents from booking flights, joining other major corporations in restricting third-party AI access to customer accounts over security concerns.