# Walmart and Amazon Expand AI Agents’ Roles

> Walmart and Amazon launch AI tools to let customers shop and businesses automate tasks.
- Title: Walmart and Amazon Expand AI Agents’ Roles · Pymnts | Shortify
- Summary: Walmart and Amazon launch AI tools to let customers shop and businesses automate tasks. Walmart and Amazon introduced AI agents for shopping with spending…
- Keywords: walmart, amazon, ai agents, shopping, workflows, pwc, quick platform, business, finance, Expand, Agents, Roles
- Source: Pymnts — https://pymnts.com/news/retail/2026/walmart-and-amazon-expand-ai-agents-roles-in-shopping-and-work
- Author: PYMNTS
- Published: 2026-10-22T14:59:31+00:00
- Read time: 1 min
- Topics: walmart, amazon, ai agents, shopping, workflows, pwc, quick platform, business, finance
## Walmart Sets Rules for Agent Shopping
Walmart announced tools letting customers authorize AI agents to shop with spending limits and separate purchase records.
## Agent Profiles and Spending Limits
Customers can set approval for purchases or allow spending within $50, $100, or $200 per transaction.
## Walmart Returns Process
Walmart applies its returns process when AI agents don’t act as intended, with same prices and fees disclosed before purchase.
## Amazon Quick Platform
Amazon Quick combines AI, analytics, and automation to help businesses assess technology investments and reduce admin tasks.
## PwC Projects with Amazon Quick
PwC used Amazon Quick to review thousands of documents for a financial services organization, reducing assessment time from weeks to days.
## Amazon’s Business Workflow Impact
Sellers at a tech company spent over 60% of their day on admin tasks before Amazon Quick reduced the burden.
## Next Test for AI Agents
Both companies face the challenge of whether AI can reliably complete tasks people are willing to delegate.
## Key takeaway

Walmart and Amazon introduced AI agents for shopping with spending limits and Amazon Quick for business workflows.