# What is a professional patient advocate?

> Professional patient advocates help navigate healthcare systems for patients and families.
- Title: What is a professional patient advocate? · The Conversation
- Summary: Professional patient advocates help navigate healthcare systems for patients and families. Professional patient advocates support patients through healthcare…
- Keywords: patient advocate, healthcare system, insurance coverage, medical billing, patient care, family caregiving, healthcare provider, medical treatment, science, ideas, professional, patient
- Source: The Conversation — https://theconversation.com/what-is-a-professional-patient-advocate-and-why-might-you-need-one-281971
- Author: Jennifer Schlinger
- Read time: 1 min
- Topics: patient advocate, healthcare system, insurance coverage, medical billing, patient care, family caregiving, healthcare provider, medical treatment, science, ideas
## What is a professional patient advocate?
Patient advocates are trained to help patients navigate the healthcare system.
## Real-life healthcare challenges
Imagine your mom has just been discharged from the hospital to a rehabilitation center after hip replacement surgery.
## Patient advocate roles
They understand patients’ and families’ concerns, ensure their voices are heard by medical staff and interface with care teams, insurance companies and facility administrators.
## History of patient advocacy
Patient advocacy emerged out of the Civil Rights Movement’s focus on individual protections and rights.
## Early patient advocate work
In 1966, healthcare advocacy pioneer Ruth Ravich founded the Department of Patient Representation at Mount Sinai Hospital in New York.
## Certification requirements
To become certified, patient advocates must pass an exam demonstrating knowledge of health, medical concepts, insurance, healthcare systems, and collaboration with patients.
## What patient advocates do
They help explain medical information, connect care across providers, and coordinate follow-up appointments.
## Patient advocate benefits
According to a 2023 survey by the Coalition of Healthcare Advocacy, 92% of patients and healthcare providers reported positive effects from patient advocates.
## Financial healthcare support
Patient advocates can clarify medical bills, review charges for errors, and assist with insurance coverage and payment plans.
## Finding a patient advocate
Ask your hospital social worker or contact the Centers for Medicare and Medicaid Services website to find a patient advocate in your area.
## Key takeaway

Professional patient advocates support patients through healthcare systems by explaining treatments, coordinating care, and managing insurance.