Ubase patents two AI customer service technologies

Ubase has completed patent applications for two conversational technologies aimed at solving repetitive prompts and slow responses in AI contact center customer service.

First technology cuts response time to 0.8 seconds

The first technology uses multiple AI agents to interpret customer intent and context, reducing response times from 2-3 seconds to under 0.8 seconds.

Second technology auto-generates knowledge systems

The second technology automatically generates and updates knowledge systems by analyzing consultation records and product documents.

Third technology analyzes customer intent with 97% accuracy

A third technology analyzes customer utterances across product, intent, sentiment and handling path with over 97% accuracy.

CEO Mok Jin-won explains strategy

CEO Mok Jin-won called the filings a result of turning Ubase's customer service expertise into proprietary AI technology.

“The AI customer service market is still in an early stage of growth both in South Korea and abroad, so it is important to secure core technologies that can solve problems on the ground ahead of competitors.”

Ubase targets global AI customer service market

Ubase pledged to target the global market using its proprietary AI technology for customer service.

“We will continue research and development and securing technology rights, so that South Korean companies can become examples of AI customer service capabilities recognized in the global market.”