From Business Insider · Alex Bitter · · 1m 20s
AI agents barely used for food and ride orders
Uber and DoorDash report hundreds of AI agent orders against millions of daily trips, showing the technology has far to go.
In brief
Uber and DoorDash report hundreds of AI agent orders against millions of daily trips, showing the technology has far to go. Uber and DoorDash received only hundreds of orders from AI agents during peak weeks, despite industry predictions that agents would transform online ordering. Originally reported by Business…
Hundreds of AI orders in millions
Uber received about five hundred Uber Eats orders from AI agents and four ride-hailing trips during the last week of October, one of its largest weeks.
Context: Uber's scale that week
During that same week, Uber provided three hundred twenty million ride-hailing and delivery trips total, according to CFO Balaji Krishnamurthy on the company's third-quarter earnings call.
DoorDash reports similar numbers
DoorDash CEO Tony Xu said his company had received several hundred orders in total from AI agents like Meta's Muse or Instinct, a sliver of billions delivered annually.
“several hundred orders in total”
Uber's assessment of early adoption
Krishnamurthy said the traction from AI agents so far is very, very early and very limited, despite predictions that agents would revolutionize ordering online.
“It is very, very early, and very limited traction that we have seen so far”
Both companies moving forward anyway
Even with limited usage, Uber and DoorDash are moving ahead with AI tools on their own apps. DoorDash tested a text-to-order feature in September allowing users to bypass the app.
In short
Uber and DoorDash received only hundreds of orders from AI agents during peak weeks, despite industry predictions that agents would transform online ordering.
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