From Engadget · Jackson Chen · · 1m 20s
Retroid Pocket's surprise Duo Lite Plus angers early buyers
A new handheld model announced after preorders opened has left customers who already ordered feeling blindsided.
In brief
A new handheld model announced after preorders opened has left customers who already ordered feeling blindsided. Retroid Pocket is offering free exchanges to Duo Lite customers who want to upgrade to the newly announced Duo Lite Plus, but the surprise announcement has frustrated early adopters. Originally reported by…
Retroid surprises with Duo Lite Plus
Retroid Pocket announced a new Duo Lite Plus model more than a week after launching preorders for its Duo and Duo Lite, catching customers off guard.
The Lite Plus fills a gap
The Duo Lite Plus combines the slimmer design of the Lite with the more powerful Qualcomm Dragonwing Q-7790 processor from the pricier Duo model.
Pricing and early bird discount
The Duo Lite Plus costs $219 for preorders, but drops to $199 with an early bird discount code, with shipments expected in mid-November.
Customers feel blindsided
Many Duo Lite buyers are upset they didn't know about the Lite Plus before placing their orders, feeling the company should have announced all options upfront.
Free exchanges offered
Retroid Pocket paused Duo Lite shipments and offered existing customers the chance to exchange their order for a Duo Lite Plus at no extra cost.
“following the announcement of the new Duo Lite+, we want to make sure our existing Duo Lite customers have the opportunity to choose what works best for them.”
The essence
Retroid Pocket is offering free exchanges to Duo Lite customers who want to upgrade to the newly announced Duo Lite Plus, but the surprise announcement has frustrated early adopters.
