#customer backlash

3 stories

#adobe flash player #business #data misuse #digital products #duo lite plus #employee buyouts #end-of-life planning #flock safety #garrett langley #google reader #handheld gaming #inbox by gmail

Most product shutdowns go unnoticed. Here's why.
A study of 360 digital product endings reveals that companies vastly overestimate the backlash risk and misunderstand what actually drives customer anger.
Harvard Business Review · 3m
Retroid Pocket's surprise Duo Lite Plus angers early buyers
A new handheld model announced after preorders opened has left customers who already ordered feeling blindsided.
Engadget · 1m
Flock Safety offers buyouts as surveillance backlash grows
The license plate reader company is letting employees leave with generous packages as customers abandon it over privacy concerns.
WIRED · 2m