From Financialexpress · FE News Desk · · 50s
Delhi Man Wins Rs 31,934 After Wrong Mattress Delivered
Delhi consumer wins Rs 31,934 from online platform after receiving smaller non-branded mattress.
In brief
Delhi consumer wins Rs 31,934 from online platform after receiving smaller non-branded mattress. Delhi consumer receives Rs 31,934 refund and compensation for wrong orthopaedic mattress delivered. Originally reported by Financialexpress.
Wrong mattress delivered
Delhi consumer received smaller non-branded mattress instead of ordered orthopaedic mattress.
“The product delivered on November 7 was smaller than the one ordered and did not carry the expected brand identification”
Customer complaint
Rajneesh Sharma ordered double-size orthopaedic mattress for Rs 6,934 on October 27, 2024.
“Rajneesh Sharma ordered a double-size orthopaedic mattress measuring 72 by 48 by 8 inches through an online shopping platform on October 27, 2024, for Rs 6,934”
Commission order
District Consumer Disputes Redressal Commission ordered Rs 6,934 refund with interest and Rs 20,000 compensation.
“The commission directed the online platform and the mattress brand to refund Rs 6,934, with interest at 6% per annum from October 27, 2024”
Failure to resolve
Opposite parties failed to address complaint for over three months, constituting gross deficiency in service.
“Opposite party-1 (Online shopping platform) and opposite party-3 (mattress brand) failed to redress the grievance for over three months”
Compensation details
Commission awarded Rs 20,000 for mental agony, harassment and unfair trade practice plus Rs 5,000 litigation costs.
“The commission ordered them to pay Rs 20,000 as compensation for mental agony, harassment, inconvenience and unfair trade practice”
Total award
Total refund, compensation and litigation costs amount to Rs 31,934 excluding interest.
“The refund, compensation and litigation costs total Rs 31,934, excluding interest”
What it means
Delhi consumer receives Rs 31,934 refund and compensation for wrong orthopaedic mattress delivered.
