From Financialexpress · Dimple Singh · · 1m 40s
Microsoft 365 services fully restored after global outage
Microsoft restores Microsoft 365 services after 20-hour outage affecting 70+ countries.
In brief
Microsoft restores Microsoft 365 services after 20-hour outage affecting 70+ countries. Microsoft has fully restored Microsoft 365 services after a 20-hour outage disrupted Outlook, Teams and Copilot across 70+ countries. Originally reported by Financialexpress.
Microsoft service restoration
Microsoft restored Microsoft 365 services on Saturday after a major outage disrupted users in more than 70 countries and territories.
Outage impact
The disruption affected Outlook, Teams and Copilot with governments, healthcare services, courts, airlines and businesses reporting operational problems.
Outage duration
The outage lasted over 20 hours beginning around midday on Thursday in the United States.
Microsoft's restoration update
Microsoft confirmed it had 'fully restored' Microsoft 365 services after addressing the underlying issue.
Cause of outage
Microsoft said the outage was caused by a technical issue during a network capacity upgrade and not related to cyber activity or AI agents.
Global impact
Governments in India, Japan, Singapore, Greece and Norway reported problems with email communications at ministries and agencies.
Healthcare disruption
Britain's National Health Service and National Pharmacy Association warned of medication delays due to email service issues.
Airline impacts
IndiGo and Akasa Air reported email support service disruptions while Air India maintained flight operations.
Court disruption
A Manchester court paused a trial due to email service delays forcing jurors home.
Microsoft's recovery process
Microsoft restored services in stages to ensure stability across infrastructure after addressing the underlying issue.
Microsoft's apology
Microsoft apologized for the disruption saying it knew customers trusted their services and took responsibility seriously.
The one thing
Microsoft has fully restored Microsoft 365 services after a 20-hour outage disrupted Outlook, Teams and Copilot across 70+ countries.
