From Inc · · 1m
Your AI Problem Might Actually Be a Process Problem
AI automation fails when you don't understand the problem first.
In brief
AI automation fails when you don't understand the problem first. Companies automating without understanding their processes risk doing the wrong thing faster. Originally reported by Inc.
Your AI Problem Might Actually Be a Process Problem
AI is quickly becoming the default answer to every business problem.
Why Companies Automate the Wrong Thing
Many companies automate work they don't understand, doing the wrong thing faster.
Gartner's Warning
Gartner predicted many genai projects would be abandoned after proof of concept.
MIT Report Conclusion
A 2025 mit report found most enterprise ai efforts produce no measurable p&l impact.
GEMBA Walks
GEMBA means going where work happens and customer value is created.
Toyota's Approach
Toyota executive fujio cho summarized: go see, ask why, and show respect.
Real-World Example
Operators wait 30 minutes for materials when reports say orders ship late.
What Happens Next
Companies should understand their processes before automating to avoid failure.
The big picture
Companies automating without understanding their processes risk doing the wrong thing faster.
